Booking a Doctors Appointment
We offer appointments with our doctors every morning and afternoon Monday to Friday ‑ our usual opening times are 8:30am to 6.30pm.
Occasionally, we do close for a training event, but these dates are clearly displayed in our waiting room and on our website. Like other doctors surgeries, it can sometimes seem difficult to get an appointment with the GP you want at a time that you want.
Please also remember that our female GP partners are part time. Their appointments are further restricted as they each take turns in being the emergency doctor, so on these days, they will have no prebookable appointments for the afternoon of that day.
Telephone consultations can be used as an alternative to a face to face consultation in certain circumstances where a problem can be resolved with brief advice. For example, queries about medication, test results, fit notes, initial queries about symptoms. A telephone consultation can often prevent the need for a visit to the doctor. We use this method to triage patients. You will be asked by the reception team for some brief details and a telephone number where the doctor can reach you. This helps the doctor to prioritise so that patients are seen according to their need. Patients are offered a choice of face to face or a telephone consultation – this is to help you and your schedule.
Our receptionists are trying very hard to help patients. However, for them to help you, please be prepared to either tell them the nature of your problem, or to be asked what it is you need to see the doctor for.
All surgeries are by appointment. Please give as much notice as you can for routine appointments. Where possible, please try to see the same doctor throughout an illness or problems, so that they are familiar with your treatment and progress. If you are unable to keep an appointment, please inform the receptionist, so that someone else can be offered your place.
If you have a lot to discuss, please advise the receptionist, who can give you a longer appointment, thus avoiding delays to other patients.
Urgent Appointments
If you need to be seen the same day, we will arrange this for you. However, we may not be able to offer you the time or the doctor of your choice. If we are very busy, you may be asked to speak to one of the doctors, who will be able to assess the urgency of your case.
Telephone Appointments
All our doctors offer telephone consultations, so if you think that your questions could be answered over the telephone, please ask the receptionists to book a time slot for you.
For example, if you wanted to speak to a doctor regarding test results, this does not necessarily mean you need a face to face consultation.
Home Visits
Home visits can be arranged for patients who are housebound and are therefore unable to travel to the practice. These are made during the course of a working day. Please where possible call before 10:30 am if you require a home visit.
Late Arrivals
Patients who are unable to check in via our self-check in screen because they are more than 5 minutes late for their appointment will need to see a receptionist who will speak to the doctor to see if you can still be seen.
Booking Online
If you have a SystmOnline account please click below to log in.
SystmOnline
SystmOnline is a website and app provided by TPP which allows patients to view their electronic medical record as well as providing other features such as appointment management or ordering repeat prescriptions.
Before you can register for online services with SystmOnline you will need to complete an online services pre-registration form to obtain an account ID from the practice.
